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Training Small Group Exercise

Working with Challenging Behaviour

Our Working with Challenging Behaviour programme is a lively blend of real-life case study, problem-solving exercises and the latest evidence from the scientific literature.

From intensive 1-day workshops to Bite Size workplace sessions, JCK Training has a long and successful track record of working with local authorities, supported housing providers and charities providing a wide range of learning solutions designed and facilitated by highly experienced practitioners.


For more information, advice or just a chat about the range of options we offer, get in touch - we'd love to hear from you!

More about Working with Challenging Behaviour

Small Group

There are several well known definitions of Challenging Behaviour. But for this programme we begin with the premise that the most important definition of Challenging Behaviour comes from those of us working with service users on a day-to-day basis.

Challenging behaviour is often seen as an inevitable aspect of social care, so much so that we often see dealing with aggressive and potentially dangerous behaviours as little more than 'part of the job.'

This is a training programme aimed at housing and social care workers faced with a variety of challenging behaviours in residential and domicilliary care.

Our programme allows participants to take a fresh look at behaviours that may have become 'routine' but may in fact consititute considerable risk to self and others, or simply reduce the quality of life for both the perpetrator and those around him or her. We show how to use a structured approach (our CAPE model of Challenging Behaviour) to respond proactively to situations which have become seemingly intractable.

Whether you opt for an in-house course delivered by one of our expert trainers, or a Train the Trainer programme focussed specifically on the needs of your organisation, this programme addresses the management of potential aggression, challenging incidents such as verbal and physical threats, and collaborative strategies for work with challenging service users.

If this is'nt quite what you're looking for why not take a look at Promoting Positive Behaviour or Dementia and Challenging Behaviour or just get in touch via our contact form, phone or email.

Learning Objectives

  1. Identify 'challenging' behaviours which service users may present in a variety of care settings

  2. Describe factors which may adversely or positively affect the behaviour of service users

  3. Design relevant interventions and care plans to prevent problems arising, and promote positive behaviours where problems have been identified

  4. Outline how the CAPE model can be applied to real world situations both short and longer term

  5. Identify new and existing skills (The Toolkit) used by ourselves and colleagues when supporting challenging clients and other vulnerable adults

Send Us a Message

We're looking forward to hearing from you and will be back to you within 24 hours. Please note: we run in-house courses and consultancy services for organisations but do not provide open access events for individuals