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Terms and Conditions

Enquiries and Quotations

JCK Training endeavour to respond to all telephone, email and contact form enquiries via this website within 24 hours Monday to Friday. We will supply a free, no-obligation quotation on request which will be valid for 3 months post-receipt.

Quotations for consultancy and/or training will be based on a reasonable hourly rate and will include allowances for trainer travel and accommodation expenses as and when required. Quotations will also include all delegate training materials and Certificates of Attendance where requested. JCK Training will supply Evaluation Forms for delegate completion where requested by the client organisation.

Bookings and Confirmation

Bookings will be made by agreement between representatives of JCK Training and the client organisation by email or telephone. Bookings will be confirmed in writing by JCK Training within 24 hours Monday to Friday, and will confirm details of agreed work, price and date.

Should you have any queries surrounding a booking please contact us by email at

Fees and Payment

All training and consultancy work will be charged at the fee agreed via quotation. A 30-day invoice will be sent within 48 hours of completion of the work, and will include a Purchase Order number where required and as supplied by the client organisation. Late payment of fees will incur extra charges under the terms of the Late Payment of Commercial Debts (Interest) Act 1998.

We reserve the right to refuse completion of further work until payment has been received for outstanding invoices.

Postponement and Cancellation

In case of accident, illness or unavoidable circumstances JCK Training will a) inform the client organisation as soon as possible b) endeavour to replace a trainer with a suitably qualified alternative if possible or b) rearrange the date of agreed work at the soonest available date.

Client organisations will be subject to 25% of the agreed fee in the event of cancellation within 7 calendar days of the date of a previously agreed training or consultancy event.

Course Content

JCK Training reserves the right to make changes or improvements to its courses and programme content without notice.

Send Us a Message

We're looking forward to hearing from you and will be back to you within 24 hours. Please note: we run in-house courses and consultancy services for organisations but do not provide open access events for individuals